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Education




PRESENTER
Katie Weber, CPSM
Associate Director of Marketing
Moriyama Teshima Architects

BREAKOUT | TUESDAY, 3:00 - 4:00 PM PDT

From Crisis to Credibility: Navigating a Media Storm with Integrity

This session examines how an architecture firm navigated an unexpected, high-profile public controversy with professionalism, integrity, and strategic communication. Designed for AEC marketing and communications professionals, the session explores Moriyama Teshima Architects’ response to the sudden relocation and closure of Toronto’s Ontario Science Centre, a landmark project deeply tied to the firm’s legacy. Attendees will gain insight into how to balance advocacy with diplomacy, respond effectively under media and political pressure, and protect firm reputation without a dedicated PR team. Participants will leave with practical lessons and a replicable framework for proactive communication planning that strengthens credibility, aligns messaging with firm values, and builds trust in complex, fast-moving situations.

Learner outcomes
  1. How to respond authentically to unexpected media crises while aligning public statements with firm values and tone of voice.
  2. How to transform a negative narrative into thought leadership, reinforcing a firm’s expertise and social responsibility.
  3. How to build future readiness through proactive communication planning, relationship-building, and message alignment across leadership.